Refund Policy

1. Digital product policy

All itineraries sold on iliTrip are digital products delivered instantly upon payment. Because the content is immediately accessible after purchase, all sales are final by default.

2. When you qualify for a refund

You may be eligible for a full refund if: (a) the itinerary content is materially different from what was described on the product page; (b) you were charged twice for the same purchase; or (c) you did not receive access to the content due to a technical error on our platform. Disputes about personal preference, travel conditions, or third-party services (hotels, airlines, etc.) are not grounds for a refund.

3. Refund window

Refund requests must be submitted within 7 days of the original purchase date. Requests submitted after this window will not be considered.

4. How to request a refund

Log in to your account → go to My Purchases → open the relevant purchase → click "Request a refund" and describe your reason. Our team reviews all requests within 3–5 business days. You will receive an email with the decision.

5. Refund processing

Approved refunds are issued to the original payment method (credit/debit card). Processing time is typically 5–10 business days depending on your bank or card issuer. We do not issue refunds in cash or via a different payment method than the original.

6. Creator payouts

When a refund is approved, the corresponding creator payout is reversed or withheld. Creators are notified of any refund decisions that affect their earnings.

7. Contact us

If you have any questions about this policy or need help with a refund request, contact our support team at support@ilitrip.com. We aim to respond within 24 hours on business days.